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399app publishes these legal terms so you know exactly where you stand — what we collect, how we handle your account data, and what steps are open to you if something needs correcting. Access to our platform depends on your local law and eligible regions.
These terms govern your relationship with 399app and apply each time you access the platform, make a transaction, or contact support. We operate under a jurisdiction-dependent framework, which means the rights and obligations described here are subject to the laws of your local region. If local law restricts or prohibits access to online gaming services, these terms do not override that restriction — eligibility is always conditional on your local law and the regions we currently serve. When you deposit or withdraw through bKash, Nagad, or Rocket, a transaction record is created and retained in your account wallet. That record is part of your account data and falls within the scope of this policy. We do not share payment records with third parties except where required by applicable law or fraud prevention obligations. Your wallet history is accessible from your signed-in account area at any time. We update these terms when our services change or when regulatory requirements shift. We will notify you of material changes through your registered contact method before they take effect. Continued use of the platform after that notice constitutes acceptance of the revised terms. If you have questions about a specific clause, our support team is the right first contact.
Transaction context
Payment record
Wallet history
Policy access point
Not every part of your experience with 399app falls under the same policy clause. This section draws a clear line between what we govern directly and where third-party rules apply instead.
Login credentials, session management, and account-level permissions are fully within scope. We set the rules for how your account is created, verified, suspended, or closed, and those rules are described in these terms.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are covered by our transaction policy. The payment rail itself — the mobile wallet network — operates under its own separate terms set by that provider.
Game content, odds displays, promotional notices, and lobby information published directly on 399app are within scope. We are responsible for the accuracy of what we publish on our own pages.
External links, game studio software, and any service not hosted on 399app operate under their own terms. We do not control those terms and are not liable for third-party policy changes or service interruptions.
This policy is not just a set of obligations on your side — it also gives you concrete steps to take when something in your account needs attention. You can review your full transaction history directly from the signed-in account area; every bKash, Nagad, and Rocket movement is logged there with a timestamp and reference number. If a detail in your account profile is incorrect — name spelling, contact number, or registered email — you can submit a correction request through the account settings page, and our team will process it after identity verification. For questions about how your data is used or retained, you can raise a formal query through our support channel and receive a written response. If you believe a policy clause has been applied incorrectly to your account, you have the right to request a review. We treat these requests as priority items and aim to respond with a clear explanation of the decision and the clause it rests on.
Open your signed-in account area and navigate to transaction history. Every deposit and withdrawal through bKash, Nagad, or Rocket appears there with a reference number you can use in any support query.
Go to account settings and submit a correction for any profile field that is inaccurate. Identity verification is required before changes take effect, following the steps shown on that page.
Contact our support team with the specific clause or transaction in question. We respond in writing so you have a record of the explanation and the policy basis for any decision.
If a policy decision on your account does not seem right, submit a review request through the support channel. Include your account reference and the relevant transaction or event date.
For any question about these terms, your account data, or a specific policy decision, use the routes below. We do not publish contact details that are not actively monitored.
Open the chat widget from any page on 399app while signed in. State your account reference and the policy topic at the start of the conversation so the agent can pull the right records.
Submit a written ticket through the Help section of your account. Tickets create a reference number and a written trail — the right route for formal policy queries or correction requests.
Send your query to the support email address listed in the Help section of your signed-in account. Include your registered mobile number and a brief description of the policy matter.
We collect only the data needed to run your account, process transactions, and meet our legal obligations. Nothing is sold to advertisers.
Account and transaction data is retained for the period required by applicable law in the regions we serve. When retention is no longer required, data is deleted or anonymised. You can ask about the retention period for your specific account data through the support ticket route.
We use session cookies to keep you signed in and functional cookies to remember your language and display preferences. Analytics cookies are used only in aggregate form. You can manage cookie preferences from the settings link in the site footer.
Your account is protected by password authentication and, where enabled, a second verification step. We do not store payment credentials — bKash, Nagad, and Rocket transactions are handled through their own secure networks. If you suspect unauthorised access, use the account lock option in settings immediately.
To update your registered contact details, request deletion of non-essential data, or ask how a specific data point is used, submit a support ticket with your account reference. We respond in writing within the timeframe shown in the Help section.
These are the questions we hear most often about our legal terms, data handling, and account rights.
Access and eligibility depend on your local law and the regions 399app currently serves. If online gaming is restricted under your local law, these terms do not override that restriction. Check the eligibility notice in the account registration flow for the current list of supported regions.
Sign in to your account and open the transaction history section. Every deposit and withdrawal processed through bKash, Nagad, or Rocket is listed there with a timestamp and a reference number. You can use that reference number in any support query about a specific payment.
Yes. Go to account settings and submit a correction request for the field that needs updating. Identity verification is required before the change takes effect. The exact verification steps are shown on the correction page inside your account.
Submit a support ticket through the Help section of your signed-in account. Include your account reference, the date of the decision, and the clause you believe was applied incorrectly. We respond in writing with the policy basis for the original decision and the outcome of the review.
Retention periods follow the legal requirements of the regions we operate in. When data is no longer required, it is deleted or anonymised. You can ask about the specific retention period for your account by submitting a ticket through the Help section.
Closing your account stops new data collection, but transaction and identity records are retained for the period required by applicable law. After that period, records are deleted or anonymised. Submit a support ticket to confirm the retention timeline that applies to your account.