Live / Sports
These Terms & Conditions set out how your account on 399app works, what we expect from you, and what you can expect from us. Access and use of this platform depends on your local law and eligible region — read these terms carefully before you proceed.
By opening and using a 399app account, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These terms govern everything that happens between you and us — from the moment you register through every transaction you make and every page you load. Where you use bKash, Nagad, or Rocket to fund or withdraw from your account wallet, the terms set out here apply to the account-side of those actions; the payment providers' own terms apply on their side. We may update these Terms & Conditions from time to time. When we do, we will post the revised version here and, where practical, notify you through your registered account. Continued use of your account after an update means you accept the revised terms. If any section of these terms is found to be unenforceable in your jurisdiction, the remaining sections stay in effect. These terms are written in English; in the event of any translation conflict, the English version takes precedence. Access to this platform is subject to the laws of your local region — we do not represent that use is lawful everywhere.
Not every activity on or around 399app sits under these Terms & Conditions in the same way. The table below separates what falls squarely inside this policy from what sits outside it or under a separate framework. Understanding this distinction helps you know where to direct a question — and which set of rules applies to a specific action on your account.
Login credentials, session management, account suspension and reactivation all fall within these Terms & Conditions. If you cannot access your account, the process described here and in the support section applies.
Deposits and withdrawals processed through your 399app wallet — whether via bKash, Nagad, or Rocket — are covered here on the account side. Disputes about a payment provider's own fees or delays fall under that provider's terms.
Games, odds displays, promotional notices and lobby content published by 399app are subject to these terms. RTP data is shown only where the game or studio exposes it directly; we do not supplement or fabricate those figures.
Links, widgets or services provided by third parties — including external studios, data feeds or payment gateways — operate under their own terms. We are not responsible for the policies of those external parties.
These Terms & Conditions are not a one-way document. You have real, actionable choices within them — and we want you to use them. Your account area holds a record of your transaction history, including every bKash, Nagad, or Rocket movement logged against your wallet. You can review those records at any time by opening the transaction log inside your signed-in account. If any detail on your account — name, contact address, registered mobile number — is out of date or incorrect, you can raise a correction request through the support route. We will process it against the verification record we hold. If you believe any part of your account has been accessed without your knowledge, notify us immediately using the contact paths listed in the support section of this page. Your account is your responsibility to keep secure on your side; we handle security on ours. You may also request a plain-language summary of how your account data is held by contacting support directly.
Open your account and navigate to the transaction log to see every deposit and withdrawal entry, including wallet and payment method used.
Submit a correction request through support if your registered name, mobile number or contact details no longer match your current information.
If any section of these terms is unclear or you believe a decision affecting your account does not match what is written here, raise it directly via the published support channel.
You may contact support to ask how your information is stored and what records we hold against your profile, subject to verification.
If you have a question about these Terms & Conditions — or if a decision affecting your account does not match what is written here — use the contact paths below. We respond through the channels published on this site; we do not invent response windows or commit to timelines we cannot verify. Each route is available to you as a signed-in account holder.
Open the chat widget from your account page to ask a terms or account question directly. Available to signed-in account holders through the site interface.
Send a written query about these terms or your account record to the support email address published in your account settings area.
The help section inside your account lists common terms questions and the steps to follow if you disagree with a decision or need to flag an account issue.
Clarity about how we manage your information and your account is a basic obligation — not an extra. Here is how we approach the areas most visitors ask about when reading these Terms & Conditions.
We keep account and transaction records for the period required by the rules applicable to the eligible regions we serve. You can request a summary of what we hold by contacting support through your signed-in account.
We use cookies to maintain your logged-in session and remember account preferences. You can manage cookie settings through your browser; disabling certain cookies may affect account functionality.
Access to your account is protected by your credentials. If you suspect unauthorised access, change your password immediately and notify support. We handle security on our infrastructure side; your login details are your responsibility.
When these Terms & Conditions change, the updated version appears on this page. Where practical, we also send notice to your registered account. Reviewing this page periodically is the reliable way to stay current.
Real questions from account holders about how these Terms & Conditions work in practice — answered directly without generic filler.
Yes, on the 399app account side. These terms cover how your wallet is credited or debited when you use bKash, Nagad or Rocket. The payment provider's own terms govern what happens on their network. Both sets apply; neither replaces the other.
We post the updated version on this page and, where practical, notify you through your registered account. Continuing to use your account after an update confirms you accept the revised terms. If you disagree, contact support before continuing to use the platform.
Access depends on your local law and eligible region. We do not make blanket availability claims. Review the terms, check the eligibility section in your account, and determine whether use is lawful where you are located before proceeding.
Open the support channel from your signed-in account and describe the specific clause and the decision you are questioning. Provide your account reference so we can locate your record. We review disputes against the version of the terms in effect at the time of the action.
Log into your account and open the transaction history section. Every wallet movement — including bKash, Nagad and Rocket entries — is listed there with a timestamp. That record is the reference point for any terms-related query about your account activity.
Studios that supply game content to the 399app lobby — including PG Soft, Spadegaming and others — operate under their own provider agreements. These Terms & Conditions govern your account and your use of the platform; game-level mechanics and RTP data are the studio's responsibility where they are published.