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399app collects only the information needed to run your account, process your transactions through bKash, Nagad and Rocket, and connect you with our support team. Access and use of this platform depends on your local law and eligible regions.
This policy applies to all information 399app holds about your account — including registration details, login activity, wallet transaction records and any correspondence you send through our support routes. When you deposit or withdraw using bKash, Nagad or Rocket, a transaction record is created and retained as part of your account history. That record is tied to your account ID and is accessible through the transaction section of your signed-in account area. We do not sell your personal information to third parties. Where we share data with service partners — for example, payment processors handling your bKash or Nagad transfers — those partners are bound by confidentiality terms and may only use your data to complete the service you requested. Data we hold is stored on secured infrastructure, and access is restricted to staff with a direct operational need. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions where access is permitted. If you have questions about whether this policy applies to your specific situation, the support contact details in the relevant section below are the right place to start.
bKash deposit and withdrawal entries are logged against your account ID the moment a transaction completes. You can review these in the transaction history of your signed-in account area at any time.
Nagad transfers follow the same logging process. Each completed transaction produces a timestamped record tied to your account, visible under the wallet section once you are signed in.
Rocket payment entries are retained alongside your other wallet activity. The record includes the transaction reference, which you can match against your own Rocket statement for verification.
Not every part of your interaction with 399app falls under this policy in the same way. Understanding the boundaries helps you know what we control, what we protect, and where your choices sit.
Login activity, session data and device identifiers generated when you sign in are covered fully. We keep these records to help with account recovery and to flag unusual access patterns.
All bKash, Nagad and Rocket transaction records tied to your account sit within this policy. Third-party payment processors handle the transfer itself under their own terms, which sit outside our direct control.
Pages you visit and game sessions you open within the signed-in area generate activity logs covered by this policy. These help us maintain the account and respond to support requests accurately.
Links or services that take you outside 399app — including external payment pages, chat tools or affiliate links — operate under their own privacy terms. This policy does not extend to those destinations.
You have concrete options for reviewing and managing the information we hold. Start with your signed-in account area — the profile and transaction sections show the core details attached to your account, including your registered contact information and your full wallet history across bKash, Nagad and Rocket. If something looks wrong — a name spelling, a contact number, or a transaction entry that does not match your records — you can flag it directly through our support route. Corrections to registration details are handled by the support team after identity confirmation; you will find the steps for that in the support section of your signed-in account. For a full summary of what data we hold on your account, or to raise a question about how it is being used, the support contact paths on this page are the right starting point. Availability of certain data rights may depend on your local law and the eligible region you are accessing from.
Open the transaction history in your signed-in account to see your full wallet activity. Login history and session records are visible in the account security section.
Contact the support team with your account ID and the detail that needs correcting. Identity confirmation is required before any registration information is changed.
If you want to know exactly what we hold about your account, send a request through the support route. We will respond with a summary tied to your verified account.
Account closure requests are handled through support. Any outstanding wallet balance needs to be withdrawn before closure is processed, following the steps shown in your account.
For privacy-related requests or account data questions, use the contact routes published on the site. We respond to queries in the order they arrive; have your account ID ready to help us locate your records quickly.
Open the chat icon from any signed-in page to connect with the support team. Provide your account ID and describe the data question so the agent can pull up your records directly.
Send your privacy or account data request to the email address listed on the Contact page. Include your registered contact number and a brief description of your request for faster handling.
The Help section inside your signed-in account lists the steps for common requests — including how to download your transaction history or flag a record that does not match your bKash or Nagad statement.
Account security and data handling are operational concerns, not marketing points. Here is what we actually do, and how you can verify it through your account.
Transaction records — including bKash, Nagad and Rocket entries — are retained for as long as your account is active and for a period after closure as required by applicable rules. The retention period applicable to your account depends on the eligible region you registered from.
We use session cookies to keep you signed in and analytics cookies to understand how the account area is being used. You can review cookie settings through your browser; blocking session cookies will affect account functionality.
Password changes, linked contact updates and session terminations are logged and visible in your account security section. If you see a session you do not recognise, contact support immediately with your account ID and the session detail.
When this policy changes in a material way, we post a notice in the signed-in account area before the change takes effect. Continuing to use the account after the effective date means you have seen the updated terms.
Answers to the questions we hear most often about account data, transaction records and your options under this policy.
We collect the details you enter during registration — name, contact number and any identity document information required at verification. We also log your device type and IP address at login. You can see the contact details on record in your account profile at any time.
Yes. Your full wallet history — covering every bKash, Nagad and Rocket transaction — is visible in the transaction section of your signed-in account. Each entry shows the date, amount and transaction reference so you can match it against your own wallet statement.
We share data only with service partners needed to run your account — such as payment processors handling your bKash or Nagad transfers. Those partners operate under confidentiality terms and cannot use your data for any other purpose. We do not sell personal information.
Contact the support team through live chat or the email address on the Contact page. Provide your account ID and the detail you want corrected. Identity confirmation is required before any changes are made, and the team will walk you through the steps shown in your account.
Transaction and account records are kept for a period after closure as required under applicable rules for the eligible region your account was registered from. The exact retention period depends on local requirements. Contact support if you need details specific to your account.
Access to 399app and the applicability of this policy depend on your local law and the eligible regions where the platform is available. If you are unsure whether access is permitted in your area, review the terms shown at account registration or contact the support team before proceeding.